Privacy Policy

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to operate our business and deliver our services, including:

a) Identity & Contact Information

• Name

• Business name

• Email address

• Phone number

• Location (city/state)

b) Business & Professional Information

• Industry and role

• Areas of expertise

• Business descriptions, offers, and profiles

• Membership details (Pro, Ally, guest, sponsor, etc.)

c) Platform & Usage Information

• Login details (where applicable)

• Event attendance and participation

• Profile content submitted by you

• Referral and connection activity

d) Payment & Transaction Information

• Payment status and history

• Invoices and receipts

• (Note: payment processing is handled by third-party providers; we do not store full credit card details.)

e) Communications

• Emails, messages, and enquiry forms

• Survey and feedback responses

• Call notes where relevant

2. How We Collect Personal Information

We collect personal information in a number of ways, including when you:

• Join or apply for a Catalyst Circle membership

• Register for an event, workshop, or program

• Use our websites or member platforms

• Submit a form, profile, offer, or resource

• Communicate with us via email, phone, SMS, or social media

• Engage with our partners or referral pathways

We may also collect information automatically via cookies and analytics tools (see Section 9).

3. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

• Delivering membership benefits, events, and services

• Facilitating introductions, referrals, and collaboration

• Managing accounts, profiles, and access to platforms

• Processing payments and administration

• Communicating updates, opportunities, and relevant information

• Improving our programs, platforms, and member experience

• Marketing and promoting Catalyst Circle activities (with appropriate consent)

• Complying with legal and regulatory obligations

We only use personal information for purposes that are reasonably expected or otherwise permitted by law.

4. Disclosure of Personal Information

We may disclose personal information to:

• Other Catalyst Circle members where you have chosen to share your information (e.g. profiles, offers, introductions)

• Event hosts, facilitators, or partners involved in delivering services

• Service providers who assist us with:

  • Technology and hosting

  • CRM and communications

  • Accounting and administration

  • Marketing and analytics

We do not sell personal information to third parties.

Where information is shared with third parties, we take reasonable steps to ensure they handle it securely and in line with privacy obligations.

5. Catalyst Circle Is Not the Merchant for Member Offers

Where members publish offers, resources, or promotions through Catalyst Circle platforms (including the Catalyst Vault):

• Catalyst Circle acts as a facilitator only

• Transactions, fulfilment, and obligations are between you and the member

• We are not responsible for the content, delivery, or outcomes of member offers

Any personal information shared in these interactions is handled in accordance with this Privacy Policy and the relevant member’s own privacy practices.

6. Direct Marketing & Communications

We may send you information about events, opportunities, or services relevant to your involvement with Catalyst Circle.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails, or

• Contacting us directly (see Section 11)

We will always respect your communication preferences.

7. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

This includes:

• Secure systems and access controls

• Reputable third-party platforms

• Limiting access to authorized personnel

While no system is 100% secure, we actively work to maintain appropriate safeguards.

8. Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, out-of-date, or incomplete information

Requests can be made by contacting us using the details in Section 11. We will respond within a reasonable timeframe.

9. Cookies & Analytics

Our websites may use cookies and analytics tools to:

• Improve functionality and performance

• Understand how users interact with our platforms

• Enhance user experience

You can manage cookie preferences through your browser settings.

10. Overseas Disclosure

Some of our service providers (such as technology platforms) may store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

11. Complaints & Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how we handle personal information, please contact us:

Catalyst Circle

📧 Email: [insert email address]

🌐 Website: https://catalystcircle.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, platforms, or legal requirements.

The latest version will always be available on our website.